Returns
Easy 30-Day Return Options
At EyeSpySupply, we want you to be completely satisfied with your security hardware. We offer three primary return options within 30 days of delivery:
- Return for Store Credit: Receive store credit valid for up to one year toward any items in our store when returned within 30 days of delivery.
- Defective Item Replacement: We offer immediate replacement for any defective, non-operational, or damaged-on-arrival equipment. Replacement requests must be initiated within 30 days of delivery.
- Return for Refund: Eligible products may be returned for a refund within 30 days of delivery. Please review all return eligibility criteria and limitations below before purchasing.
Return Requirements & RMA Process
EyeSpySupply considers any item returned to us for any reason to be a return. This includes unclaimed packages returned due to signature requirements or delivery address errors. Most products are returnable within 30 days of receipt.
All returns require a Return Merchandise Authorization (RMA) Number. Shipments received without an RMA number clearly marked on the outside of the package will be refused and returned to the sender at the sender's expense. RMA numbers remain valid for 14 days from issuance.
How to Initiate a Return:
- Submit your return request using the RMA Request Form at the bottom of this page.
- Our support team will review your request within one business day and email you your RMA Number along with detailed return packaging instructions.
- Pack the item securely and mark the RMA Number clearly on the outside of the shipping container.
Returned items must be in original condition with all included materials, packaging, manuals, accessories, warranties, security seals, and protective wrap intact. Please allow up to 10 business days from the date we receive your package for credit or refund processing. Items returned missing components or original accessories are not eligible for a refund.
Non-Returnable Items & Final Sale Categories
Due to safety, privacy, and digital media policies, all sales are final on the following product categories:
- Opened Software Products, Digital Download Utilities, & Mobile Data Hardware
- Opened Flash Memory Items (SD Cards, MicroSD Cards, USB Flash Drives)
- Custom-Built, Special Order, or Modified Equipment
- Body-Worn Personal Accessories (e.g., earset microphones, inner earpieces)
- Activated GPS Tracking Equipment & GPS Mounting Accessories
- Signal Detection & Countermeasure Hardware (RF Detectors, Frequency Scanners, Audio Neutralizers)
>>>>>Click Here to Fill out the RMA Request Form<<<<<
Shipping Costs, Restocking Fees, & Limitations
- Return Shipping Costs: The buyer is responsible for all shipping fees associated with returning items to our facility. We strongly recommend using a trackable shipping method with insurance.
- Transit Damage: Customers are responsible for properly packaging items to prevent damage during transit. Damaged returns due to improper packaging will not be accepted.
- Restocking Fee: Approved returns for refund or store credit are subject to a restocking fee of up to 20%, plus applicable credit card processing fees and original shipping fees (including orders that qualified for free shipping promotions).
- After 30 Days: Products beyond 30 days from delivery fall under standard manufacturer warranty terms. No refunds or store credits are issued after 30 days.
- International Returns: For orders shipped outside the U.S., customs duties, taxes, and brokerage fees are the sole responsibility of the customer.
>>>>>Click Here to Fill out the RMA Request Form<<<<<
Our contact information
By email
support@eyespysupply.com.com
By standard mail:
SSW Company
8413 Big Horn Way
Fort Worth TX, 76137
By phone:
888-234-4579 (between 10 a.m. and 5 p.m. U.S. central time zone)